8:30am - 9:00am: Check-in
9:30am - 10:00am
Key Note: "The HR Transformation"
In a VUCA world, organizations constantly need to evolve and redefine their business strategy. One of the most important keys to succeed is the pace of the implementation of the business strategy, and that is done and lead by People. It is time to HR not only embrace change but actually be the epicenter of it, shaping the culture and mind-set of the companies. In his key note, Tiago will talk about the mega trends that will have an impact on the business and talent strategies of organizations, and how that can impact the Employee Experience.
10:00am - 10:30am
Key Note: "The Future of Work"
by Cathy Brown, Executive Director at Engage for Success
The world of work is changing, with demographics, technology, organisations and people themselves all evolving away from traditional patterns of work and employment. How do we harness these changes to build better places to work, that allow us, our businesses an our societies to thrive?
The session will take a look at the pressures producing huge changes and tension throughout the world of work. We’ll explore the practical ways that we, as employees, as managers and as leaders can build engaging, sustainable work place cultures. Insight from research and real world practice come together to provoke thought about the future, and to give you some simple starting points to make work better.
10:30am - 11:00am: Coffee Break
11:00am - 11:50am
Key Note: "How People Analytics can enhance the Employee Experience"
by David Green, Global Director of People Analytics at IBM Watson Talent
People Analytics is one of the most talked about trends in HR, but much of the focus is on how analytics can improve business outcomes and performance. Whilst this is true, many companies are also investing in people analytics to humanize and personalize the employee experience, improve well-being and enhance communication, collaboration and enjoyment.
David Green, a globally recognized writer and speaker, will describe how a growing number of companies are using analytics to enhance the employee experience and present methodologies, case studies and how these organisations tackle the challenge of ethics, trust and privacy.
12:00pm - 12.20pm
12:20pm - 14:00pm
Group Session 1: "Employee Experience meets Design Thinking"
The group sessions will guide you through a search for relevance, informed decisions and significantly different results. They will help you to translate your experience and the experience of your fellow participants into a deeper understanding of problems surrounding the Employee Experience and actionable solutions.
During this first session, you will focus on empathizing with the customer, your employees, and understanding the problems that your customers are faced with.
You will develop a better, more holistic understanding of the Employee Experience and main problems surrounding the concept. Using Lego Serious Play and other problem-solving techniques, you will visualize, analyze and understand a specific, representative problem.
14:00pm - 15:00pm: Lunch
15.00pm - 16.40pm
Group Session 2: "Employee Experience meets Design Thinking"
During this second session, you will make the challenge more concrete and defined by setting it into context. Through creative techniques, you and your team will find viable solutions to meet your customer’s needs. Finally, you will be prototyping the most actionable solution.
16:40pm - 17:00pm
17.00pm - 17.30pm
17.30pm - 18.00pm
Networking Gallery & Coffee Break
9th February: 9.00am - 13.00pm
Optional Masterclass: "Taking action on Employee Experience with Design Thinking Tools" - 20 places
by Sophie Muller, Client Experience Director at TI People
The world of work is changing. Successful HR organizations respond to it with a new focus on ‘consumerization of HR’. They are adapting the customer experience idea from the marketing and sales to the major customer groups of HR: Employees, managers, candidates, and freelancers. HR leadership teams have five jobs to do: set & adjust digital HR strategy, create an HR innovation culture, manage HR through customers’ experience, develop HR innovators and maximize HRIS investment returns.
TI People together with the co-creation group of Beiersdorf, Bertelsmann, BMW, Boehringer Ingelheim, Bosch, Cisco, Deutsche Bahn, Leoni, Merck, Roche, and Tetrapak have co-developed the first online tool for customer experience and design thinking in HR. It combines the concept of customer experience of HR (CxHR) with the best practices of these companies in design thinking, customer journeys, personas, touch points and experience design.
What you will learn in the masterclass:
The Customer Experience of HR Concept
How to Make It Actionable